Office & Shop Lockout
Being locked out of your office, shop, or other commercial premises in Cambridge is not simply an inconvenience — it can halt deliveries, delay your team, and cost a business real money with every hour the door stays shut. Whether your euro cylinder has jammed on a Monday morning in the Kite area, a multipoint lock has failed on a retail unit near the Grafton, or a member of staff has locked up and left with the only key, Chesterton Locksmith is ready to respond. We are a fully insured, mobile locksmith service operating across Cambridge and the surrounding area, and we send a skilled technician straight to you — no call centre, no waiting around.
Open 24 hours, 7 days a week · Fully insured
Our priority in every commercial lockout is to restore access as quickly as possible while causing the least possible disruption to your property. Where the lock and door condition allows, we work without damage; where a lock does need replacing, we carry a wide range of commercial-grade cylinders and lock mechanisms with us so we can complete the work in a single visit. We confirm an exact, up-front quote on the phone before anyone travels out, so you always know where you stand.
What we do
Available 24/7
Day, night, weekends and bank holidays — a real local locksmith answers and sends a fully-stocked van.
We come straight away
Based in Cambridge, we send a locksmith straight away — we're usually with you in about 30 minutes.
Fully insured
Vetted locksmiths, a clear price on the phone, and no surprise add-ons when we arrive.
Damage-free entry
We pick and bypass locks the right way, so most lockouts are solved without drilling anything.
Frequently asked questions
How quickly can you reach my shop or office in Cambridge?
We dispatch a technician as soon as we take your call and are usually with you in around 30 minutes. We will give you a realistic arrival window based on your specific location in Cambridge and current traffic — for example, the city centre can be slower during the morning rush on routes like East Road or Newmarket Road. We never promise an exact arrival time we cannot keep, but we do keep you updated while we are on our way.
Will you damage my door to get me back in?
Our first approach in any commercial lockout is non-destructive entry. For the majority of office and shop lockouts we are able to open the door without marking the frame, the door leaf, or the lock itself. Whether that is possible depends on the lock type, its condition, and whether it has already been damaged. If the lock has to be drilled as a last resort, we carry replacement cylinders and mechanisms with us so the door is properly secured again before we leave.
What information do you need when I call about a commercial lockout?
It helps to know the type of door (uPVC, timber, composite, aluminium), the type of lock visible from the outside (euro cylinder, mortice, nightlatch, multipoint), the full address including postcode district, and your relationship to the premises — owner, named keyholder, or managing agent. We will also ask you to have some form of proof of authority to hand, such as a lease, a business rates bill, or a letter from the landlord. This protects the property and ensures we act responsibly.
How is the price worked out for an out-of-hours commercial call-out?
Several factors go into the final quote: the type and complexity of the lock, the time of day (evenings, weekends, and bank holidays carry a different rate to standard daytime hours), travel distance to your premises, and whether any replacement parts are needed. We confirm the exact price with you on the phone before anyone sets off, so there are no surprises on the invoice. We do not add hidden charges once the work is under way.
Can you replace the lock on the same visit rather than just opening the door?
Yes, in the vast majority of cases. Our vans are stocked with a range of commercial euro cylinders — including anti-snap and TS007 3-star rated options — as well as BS3621 5-lever mortice deadlocks and common uPVC multipoint gearboxes. If the lock that failed during your lockout needs replacing rather than simply reopening, we can usually complete the door lock replacement in the same visit. If a specific part is not on the van, we will tell you immediately and arrange a prompt return.
Do you work with letting agents and landlords who manage multiple commercial properties in Cambridge?
Yes, and we do so regularly. Property managers, letting agents, and landlords with portfolios of commercial units across Cambridge — from shop units on the Arbury Road to offices near the Science Park — often call us both for emergency lockouts and for planned lock changes between tenancies. We can discuss keyholding arrangements and masterkey systems that make managing multiple doors more straightforward. Call 01223 912859 to talk through what your properties need.